In order to be able to process your request efficiently, please read the return conditions (RMA) carefully and fill out our form as completely as possible.
Return (RMA) procedure and conditions
1. Complaints processing:
– Fill out the following form carefully and send it by fax +49 7161 60686 29 or send an e-mail to firstname.lastname@example.org
– We will send you an return number (RMA) as soon as possible
– Please write the return number (RMA) at the top of the form and attach a copy of the form in your shipment Complains without the Return form (RMA) can´t be processed!
2. Always ship the product in the original packaging
3. Wrong delivery (Not ordered goods, wrong quantity or incorrect item)
Please complete a full goods receipt inspection upon receipt of the goods. If you have received a wrong delivery, please inform us immediately.
A wrong delivery will be picked up by UPS free of charge. You will receive an automatically generated email with a shipping label.
4. Damages in transit shall be reported immediately upon receipt of the goods
In the case of damage to the parcel or other open defects, the transport company must be informed.
You have to certify the damage by the carrier and attach a copy in your claim.
5. Should the goods show signs of use it is not possible to return or ex-change